Returns & Refunds

What we always replace or refund

• Misprinted, damaged or defective items
• The wrong item, look, size or color arriving
• Orders lost in transit

Send a photo of the item and the packing slip. We will send a replacement at no cost or refund you in full — your choice. You usually do not need to mail anything back.

Change of mind

Because every piece is printed just for you, we cannot restock a made-to-order item. If it is unworn, unwashed and you contact us within 30 days, we will still do our best — often a size swap at the cost of a new item's printing, or a store credit.

Sizing

Please check the size chart on each product page before ordering. If an item arrives in the wrong size compared to what you ordered, that is on us and we will replace it.

Digital downloads

Printables are non-refundable once downloaded, since they cannot be returned. If a file will not open or the link expired, email us and we will send a fresh link right away.

How refunds are paid

Refunds go back to the original payment method within 5 to 10 business days of approval. We will email you when it is sent.

How to start

Email Support@theunicornbae.com with your order number (it starts with UB-), what went wrong and a photo. A real person replies within two business days.